Service & Support
Manage your customer issues, gain new customers, retain existing customers, and reduce support costs. coAction offers an on-demand and easy to use service and support module for customer service, help desk, or any other case tracking application.
The external-facing service and support portal will dramatically improve your customer service and interaction. Customers can access the portal to submit new cases, track existing cases, attach screenshots, update notes and more, and since coAction is a single, unified platform, your agents can see and respond to their updates immediately.
- Enable agents and CSRs to manage, assign, and resolve support cases
- Provide rules-based automated routing to cases
- Email integration allows you to accept support cases by email, customer portal entry or customized forms
- Send automated responses to customers
- Send alerts and reminders before the defined SLA triggers
- Use customized dashboards, searchable views and pre-built reports
- Cut costs and improve workflow by automating support case management
- External portal puts you and your customer on the same page, dramatically improving customer service and collaboration
- Route cases intelligently, enabling fast, efficient prioritization
- Single window for all information for support reps to resolve a case
- Deliver a superior and modern customer service experience
- No software to install or maintain