Collaborate with your Customers from Order to Cash
B2B eCommerce
coAction's B2B eCommerce platform provides a single collaboration portal that connects your customers with your sales, marketing, finance and customer service teams throughout the entire business to business commerce lifecycle from order to cash.
The centerpiece of the platform is an on demand, turn-key customer portal to connect, organize and service all your interactions including product catalogs, order management, account statements, issue tracking, bill presentment and even payments in one advanced SaaS platform.
Portal Features
- Enterprise portal customized with your logo and skin keeps you connected with your customers, wholesalers, and distributors
- Easy Integration with your existing ERP and CRM systems
- Hosted, web-based solution is always available through multiple channels (web, mobile, in-store kiosk, etc.) with no software to install
- Extensible data model and customizable communications templates enable you to present the data you want, in the manner that you want
- Keep track of all customer interactions for improved customer service
- Provide your customers with 24/7 online support and instant clarity into any updates
- Customers can send emails, attach supporting documents, enter notes and view real time status reports all from one online solution
- Provide customers with detailed account statements, customized invoice images and graphical aging breakdowns
- Enable your customers to print invoices and run reports on their account history
- Online payment gateway enables your customers to easily pay invoices directly through the porta
- Furnish a self-service support portal for claims, returns, and customer service
- Built-in reports and dashboards present enhanced value to you and your customers
- Segregate duties and responsibilities through a robust security model
e-Commerce
- Leverage product information across e-Commerce channels through master data management
- Define product attributes such as price lists, dimensions, business units, product groupings, etc.
- Data governance and compliance
- Multi-site and internationalization
- Search Engine Optimization (SEO) with coAction Product Information Management:
- Deliver optimized product data to online channels
- Improve the visibility of products to search engines
- Reduce the costs of downstream SEO
- Support international SEO as part of language translation process in the PIM
- Reduce Time to Market:
- Reduce time to market through optimized tools and processes governed by STEP
- Eliminate “on shelf, not on sale” products
- Simultaneously launch new products across all channels
- Scale to support category and range extensions for online channels
- Business and online categories
Order Management
- Integrate master data from PIM directly into your orders module
- Powerful order management, inventory control and shopping cart tools provide an enterprise level e-Commerce experience to your customers, field reps, dealers, and customer support staff from one convenient application
- Bill/Ship/Pay to address linkages with Google Maps integration let you see exactly where your orders are going
- Payment integration allows customers to pay their invoices from the same convenient portal
- Enable your customers to place, track, and report on orders from one convenient module
- Dynamic dashboards provide key analytics such as volume, value and status breakdowns in one easy-to-understand snapshot
- Customer risk score integration helps you determine how much credit to extend to your customers
- Multi-currency, multi-language internationalization support
Web Catalog Management
- Online hosting of your product catalog provides your customers with a virtual storefront
- Create and maintain browse-hierarchies for more effective web catalog management
- Group products in categories
- Drag and drop products from PIM master data into your catalogs
- Cross-link products for cross-sell and up-sell opportunities
- Manage product information content displayed on the website
- Create and maintain product groups (such as kits)
- Link digital media assets including images, video, and PDF documentation
- Include metadata for site search and SEO
- Maintain multilingual catalogs